Terms of Service

Agreement and eligibility

These terms apply to the Isoline website, desktop software and cloud services provided by MATSVEI SHULMAN, an individual entrepreneur in Armenia, trading as Isoline (“we”, “us”). The Acceptable Use Policy forms part of these terms; the Privacy Policy explains information handling. Contact [email protected].

Business address: Nar dos 121, Yerevan 0099, Armenia.

These terms apply worldwide. Access and subscription availability remain subject to applicable law, sanctions and payment-provider restrictions.

When these terms are presented for acceptance, you must accept them before creating an account or using the app service. Reading the website alone does not create a subscription. You must be at least 18, able to enter an agreement, and authorized to act for any organization you represent. Mandatory rights under applicable law take precedence over these terms.

Accounts, profiles and your responsibilities

Provide accurate account information, protect credentials, and manage invitations and workspace permissions. You are responsible for activity you authorize and for having the rights, consents and lawful grounds needed for information you upload or share. Report suspected compromise promptly.

Use Isoline only for lawful, authorized privacy, testing and team workflows. Do not use it for fraud, credential theft, spam, unauthorized access, deceptive manipulation, prohibited circumvention, or harm to people or systems. Third-party websites and network services have their own rules. Isoline does not guarantee anonymity, that a profile is undetectable, that a website will allow access, or that a third-party account will remain available.

You retain rights in your content. You grant us only the rights needed to host, process, synchronize and deliver it, secure and administer the service, and follow your authorized sharing instructions or legal obligations. Cloud profile content can be read by the service and authorized workspace members, as the Privacy Policy explains. Keep suitable independent copies of information you cannot afford to lose.

Software and third-party components

While your access is authorized, you may use the software for its intended purpose, subject to these terms and any applicable open-source licenses. Do not resell access, impersonate Isoline, attack the service, or copy our marks without permission. Open-source license rights, including any permitted modification or reverse engineering for debugging such modifications, remain available. Third-party software, websites, proxies and network providers remain subject to their own terms.

Plans, charges and cancellation

Where checkout is provided by Polar, Polar acts as merchant of record and handles payment, applicable tax and billing documents. The amount, currency and recurring interval are shown before payment. Manage payment methods and cancellation through the subscription portal; contact us for refund requests. These arrangements do not remove mandatory consumer rights.

Features, limits, prices, billing intervals and renewal conditions are those expressly shown in your plan or order when agreed. A paid subscription or automatic renewal exists only if separately offered and accepted; these terms do not activate charges. Promotional or free access may have disclosed restrictions and may end.

If a plan renews automatically, you may stop future renewals through an available account control or by contacting us before renewal. Cancellation ordinarily takes effect at the end of the paid period. Fees are non-refundable except where the agreed offer or mandatory law provides otherwise. Applicable withdrawal, remedy and refund rights are preserved. You are responsible for agreed charges and applicable taxes, not charges we have not disclosed and you have not accepted.

Our right to change plans and services

We may introduce, replace or discontinue plans and change prices, features, quotas, eligibility and operating limits for valid reasons, including changing operating or supplier costs, technical requirements, security, legal obligations, prevention of abuse, or maintaining a viable service. Changes must remain subject to applicable law and any express commitment in your order.

We will give reasonable advance notice by email or in the app of a material adverse change to an existing paid plan, including its timing and your options. Paid price changes normally apply at the next renewal after notice, without retroactive charges. You may cancel before they apply. Where law requires a right to terminate, a refund for an unused prepaid period, or other remedies for a material service change, those rights apply. We will not impose an additional charge solely for a modification where law prohibits it.

We may make immediate changes needed to address serious abuse, fraud, security threats, unlawful activity or urgent legal requirements. This includes restricting features, reducing operating limits or pausing affected access while the risk is assessed. We will explain the restriction and any available remedy when reasonably possible and lawful. This power does not permit us to confiscate prepaid fees or exclude mandatory customer rights.

Suspension and termination

We may restrict, suspend or terminate an account, workspace, subscription or particular activity if we reasonably believe there is a material breach, non-payment of agreed charges, fraud, unlawful use, a security threat, or conduct creating serious harm or unreasonable operational cost. Immediate action is permitted where needed to contain that risk. For a remediable breach without an urgent risk, we will ordinarily give notice and a reasonable opportunity to remedy it.

You may contact us to challenge a restriction. We may require relevant information to verify the issue, and may withhold details that would compromise security or violate law. When discontinuing a paid service for ordinary business reasons, we will give reasonable notice and address any unused prepaid amount as required by law or the agreed offer.

On termination, access and renewal rights end. Where lawful and technically feasible, we will provide a reasonable opportunity to retrieve your content; access may be limited for security or legal reasons. Retention and deletion follow the Privacy Policy. Termination does not erase accrued payment obligations, open-source rights, or terms that by their nature survive.

Availability and warranties

To the extent permitted by law, the service is provided “as is” and “as available”, without implied warranties of merchantability, fitness for a particular purpose or non-infringement. We do not promise uninterrupted or error-free operation, permanent availability of a feature, or a particular business outcome. Development or trial features may change or end. Roadmaps are intentions, not commitments unless expressly agreed. Mandatory quality, security, update and consumer remedies remain unaffected.

Limits of liability

To the extent permitted by applicable law, Isoline is not liable for indirect or consequential loss, lost profits, lost business opportunities or business interruption arising from use of the service. Our aggregate liability arising from or relating to the service is limited to the fees you paid us for the affected service in the 12 months before the event giving rise to the claim, to the extent that such a cap is lawful.

These exclusions and limits do not apply to liability that cannot legally be excluded or limited, including applicable liability for fraud, deliberate wrongdoing, death or personal injury, or mandatory consumer and data-protection rights. They do not replace statutory remedies or excuse obligations that law requires us to perform.

For business use, to the extent permitted by law, you agree to cover reasonable third-party claims, damages and defense costs caused by your unlawful use, infringing content or material breach. We will notify you and reasonably cooperate; no settlement may impose obligations on you without your consent. This clause does not impose an indemnity on consumers or cover our own unlawful conduct.

Changes to these terms and disputes

We may revise these terms for changes to the service, costs, security, abuse risks or law. Material changes to an existing agreement will be notified in advance where required, with any required consent, cancellation and remedy rights. New terms do not retroactively create charges or remove existing claims. The date above identifies this version.

Contact us first so we can try to resolve a concern. These terms do not require arbitration, select an exclusive court or waive protections of the law that applies to you. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.